Document Collection

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Document Collection Services

Professional Document Collection Services

In the insurance claim process, the "Chain of Custody" of documents is vital. Relying on claimants to mail original documents can lead to delays, loss of papers, or the submission of doctored photocopies. Aziza provides a secure, doorstep document collection service that ensures insurers receive original, verified evidence directly from the source.

Our team acts as a professional bridge between the insurer and the claimant, ensuring that all necessary paperwork is collected in one go, reducing the "turnaround time" (TAT) for claim settlements.

What We Collect & Verify:

  • Original Medical Records: Discharge summaries, indoor case papers (ICP), and original pharmacy bills.
  • Legal Certifications: Attested copies of Death Certificates, FIRs, and Post-Mortem reports for accidental or life claims.
  • KYC Documentation: Original-seen-verified (OSV) copies of ID proofs, address proofs, and cancelled checks for electronic fund transfers.
  • Claim Forms: Ensuring that claim forms are fully filled out and signed by the rightful nominee or claimant in the presence of our representative.

Benefits to Insurance Companies:

By outsourcing document collection to Aziza, insurance providers gain several operational advantages:

  • Reduced Fraud Risk: Our representatives perform a preliminary check to ensure documents haven't been visibly tampered with before they reach your office.
  • Faster Claim Processing: Eliminates the back-and-forth communication regarding "incomplete documentation."
  • Enhanced Customer Experience: Provides a high-touch, professional service to policyholders during a stressful time.
  • Secure Logistics: All documents are tracked and delivered via secure channels to prevent sensitive data leaks.

Our Execution Strategy

Aziza utilizes a vast network of field agents who are trained in document handling and basic insurance compliance. Upon receiving a request, our agent schedules a visit at the claimant’s convenience, verifies the originals against the copies, and secures them for immediate dispatch to the insurer's headquarters or TPA desk.

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